Senior SmartDFE Technical Product Expert – OEM Solutions

Location

United States or Canada (home office based)

Reporting to

VP Product and Technical Services

Travel

Approximately 25–40% international travel to OEM partner locations, customer sites, industry events, and company meetings.

Position summary

Hybrid Software Helix is seeking a Senior SmartDFE Technical Product Expert – OEM Solutions to serve as a trusted technical advisor to OEM partners throughout the Americas. This role is responsible for helping OEM partners successfully adopt, integrate, launch, and grow SmartDFE-powered print solutions. The successful candidate will combine strong technical aptitude, industrial print knowledge, customer-facing skills, and a passion for developing deep SmartDFE product expertise.

This is a hands-on role for a self-starter who enjoys solving real-world customer problems and driving successful outcomes. The ideal candidate is a practitioner and problem solver who can build trusted relationships with OEM engineering and product teams while helping them bring successful products to market.

Why work for us?

Hybrid Software Helix is recognized globally for innovation in digital print technology. We were recently honored with the King's Award for Enterprise: Innovation for our SmartDFE technology, reflecting our commitment to solving complex challenges and helping our customers bring world-class print solutions to market.

We are an engineering-driven company with a passion for innovation, collaboration, and continuous learning. Whether developing new technologies, supporting OEM partners, or exploring future opportunities, we are always looking for better ways to help our customers succeed.

A great example of this culture is The Shed, our dedicated space for experimentation and innovation. It provides an environment where engineers and technical specialists can explore new technologies, develop new skills, collaborate across teams, and pursue ideas that may influence the future direction of our products.

This role offers a unique opportunity to become a recognized expert in one of the industry's most advanced Digital Front End technologies. You will work directly with leading OEMs around the world, helping shape next-generation digital print solutions and supporting products from concept through commercial launch.

You will be surrounded by experienced engineers, product specialists, and print industry experts, providing opportunities to learn, grow, and continuously deepen your technical expertise.

What we are looking for

A hands-on practitioner and problem solver who enjoys making technology work in real-world environments.
Someone who is passionate about developing deep SmartDFE product expertise and becoming a trusted authority for OEM partners.
A self-starter who is comfortable working independently, taking ownership, and driving issues through to resolution.
A trusted advisor who can build strong relationships with OEM engineering, applications, product management, and leadership teams.
A customer-focused professional who is motivated by helping OEMs successfully bring products to market.
A technically curious individual who enjoys learning, troubleshooting, and continuously expanding their knowledge.
Someone who is equally comfortable participating in strategic discussions and rolling up their sleeves to solve practical implementation challenges.
An individual with awareness of digital print, workflow, color management, screening, and related technologies.
A professional who enjoys travel and working directly with OEM partners around the world.

Key responsibilities

OEM technical engagement

Serve as the primary SmartDFE technical contact for assigned OEM partners.
Develop trusted relationships with OEM engineering, product management, applications, and leadership teams.
Participate in technical reviews, product discussions, and planning meetings.
Communicate SmartDFE capabilities, best practices, and product developments.
Represent Hybrid Software in technical discussions with OEM partners and customers.

SmartDFE product expertise

Develop and maintain deep expertise in SmartDFE architecture, workflows, features, and applications.
Advise OEMs on how to effectively utilize SmartDFE to meet market and customer requirements.
Guide OEMs through solution design, implementation, configuration, and deployment decisions.
Support the successful adoption of new SmartDFE capabilities and technologies.

OEM enablement and market launch support

Support OEM partners through evaluation, integration, validation, and commercial launch activities.
Assist OEM teams in overcoming technical barriers and implementation challenges.
Work closely with Product Management, Engineering, and Support teams to resolve issues and improve customer outcomes.
Provide on-site support during critical project milestones and launch activities as required.

Technical problem solving

Diagnose problems, identify practical solutions, and drive issues through to resolution.
Act as an escalation point for technical questions related to SmartDFE deployments and applications.
Take ownership of customer issues and ensure successful outcomes.

Industry and application expertise

Apply knowledge of industrial and digital print environments to help OEMs meet customer requirements.
Understand customer workflows, production challenges, and application needs.
Provide practical guidance on workflow optimization, color management, screening, and production performance.

Qualifications

We value attitude, curiosity, ownership, customer focus, and the ability to learn over formal educational qualifications.

Required

Strong technical aptitude and a passion for understanding how complex products work.
Experience working in industrial printing, digital printing, production workflows, manufacturing technology, software solutions, or related technical environments.
Excellent problem-solving and troubleshooting skills.
Ability to build trust and credibility with OEM partners and customers.
Strong verbal and written communication skills.
Self-motivated and comfortable working independently in a remote environment.
Willingness to travel internationally.
Demonstrated ability to learn new technologies quickly and become a subject matter expert.

Preferred

Experience supporting OEMs, integrators, or technical customers.
Familiarity with industrial print production environments.
Knowledge of color management, screening, workflow automation, or related print technologies.
Experience with software-based production solutions.
Experience supporting product launches, integrations, or technology adoption projects.

Success in this role

Success is measured by the ability to become a trusted SmartDFE expert for OEM partners, helping them successfully adopt, integrate, launch, and grow SmartDFE-based solutions.

The ideal candidate will be viewed by OEM partners as the first person they call when they need guidance on SmartDFE capabilities, implementation decisions, technical challenges, or market-launch readiness.

They will be recognized internally and externally as a trusted expert who combines deep product knowledge, practical problem-solving skills, and a commitment to helping OEM partners succeed.

Please send your resume to jobs.helix@hybridsoftware.com

No agencies.