FAQ
Rebrand to Hybrid Software Helix
Here are some questions and their answers that you may have about how the rebrand of Global Graphics Software to Hybrid Software Helix affects you.
Some of the answers depend upon your status as a customer: Whether you have been a customer of Global Graphics Software Ltd. (UK) or Global Graphics Software Inc. (USA).
Global Graphics Software Ltd. (UK)
Will our existing contract remain valid under the new company name?
Yes, all existing contracts and amendments are valid and have the same terms and conditions.
Is this a simple name change, or has the legal entity also changed?
The company’s name has changed to Hybrid Software Helix Limited. However our company address, company number, VAT number and bank details remain the same.
Will there be an updated contract or addendum reflecting the new company name?
No, see Will our existing contract remain valid under the new company name?
Are your company registration details changing?
No, see Is this a simple name change, or has the legal entity also changed?
Will any warranties/indemnities/liabilities in our current agreement still apply under the new name?
No, see Will our existing contract remain valid under the new company name?
Will the company website address change?
Yes, effective from 4th November 2025 at 12pm GMT, the new website address will be: https://hybridhelix.com
Will support email addresses or service desk portals change?
All globalgraphics.com email addresses will change on Monday, 10th November to @hybridsoftware.com. Existing email addresses will continue to route to the correct location. The service desk portal URLs will remain unchanged.
Visit our Service Desk here:
Are there any actions required from our side to maintain access to systems and services (e.g. documentation)?
We will gradually move services to hybridhelix.com over the coming weeks. We strongly recommend subscribing to updates on https://status.hybridsoftware.group, which will document the ongoing changes and their timing. To subscribe, click the bell icon next to the service that interests you and confirm you subscription in the top right by entering your email address to stay updated.
Visit our documentation website
Will there be any change to licensing?
The order portal URL (ldk.globalgraphics.com) will change. Please refer to the question above on how to stay up to date with the changes.
Product activation URLs will NOT change
Global Graphics Software Inc. (USA)
Will our existing contract remain valid under the new company name?
Yes, all existing contracts and amendments are valid and have the same terms and conditions.
Is this a simple name change, or has the legal entity also changed?
Global Graphics Software Inc has legally merged with HYBRID Software Inc. The resulting company will be known as HYBRID Software Inc, which has assumed all assets, liabilities and contractual agreements of Global Graphics Software Inc. The company name, address and bank details have changed to the following:
HYBRID Software Inc
One South State Street
Newtown, PA 18940 US
Bank: KBC Bank NV, New York, NY
Account Holder: Hybrid Software Inc
ABA Routing #: 026008248
Account #: 48854801
Swift #: KREDUS33XXX
Will there be an updated contract or addendum reflecting the new company name?
No, see Will our existing contract remain valid under the new company name?
Are your company registration details changing?
No, see Is this a simple name change, or has the legal entity also changed?
Will any warranties/indemnities/liabilities in our current agreement still apply under the new name?
No, see Will our existing contract remain valid under the new company name?
Will we receive marketing information from Hybrid Software Inc?
No. You are an OEM customer and we have created a unique new brand specifically for our OEM software business. This new brand is Hybrid Software Helix. New website address: https://hybridhelix.com
Will the company website address change?
Yes, effective from 4th November 2025 at 12pm GMT, the new website address will be: https://hybridhelix.com
Will support email addresses or service desk portals change?
All globalgraphics.com email addresses will change on Monday, 10th November to @hybridsoftware.com. Existing email addresses will continue to route to the correct location. The service desk portal URLs will remain unchanged.
Visit our Service Desk here:
Are there any actions required from our side to maintain access to systems and services (e.g. documentation)?
We will gradually move services to hybridhelix.com over the coming weeks. We strongly recommend subscribing to updates on https://status.hybridsoftware.group, which will document the ongoing changes and their timing. To subscribe, click the bell icon next to the service that interests you and confirm you subscription in the top right by entering your email address to stay updated.
Visit our documentation website
Will there be any change to licensing?
The order portal URL (ldk.globalgraphics.com) will change. Please refer to the question above on how to stay up to date with the changes.
Product activation URLs will NOT change